Ordering Products Without Using the Online Store

PRODUCTS IN STOCK

Products that are in stock can be:

• picked up at our location
• sent by mail (lighter products)
• delivered (lighter and heavier products)

In the case of personal pickup of a product that is in stock, payment must be made in advance via proforma invoice or in cash at our location, with legal limits of €5,000.00 for individuals and €420.00 for legal entities (applicable in the Republic of Slovenia).

If you wish to order a product via Pošta Slovenije (lighter products) or request delivery (lighter or heavier products), the product is paid for via proforma invoice, including shipping costs or delivery.

CUSTOM-MADE PRODUCTS

For custom-made products and those that include delivery and assembly, payment is made via proforma invoice.

Products supplied on order cannot be returned.

Customers can verify the suitability of the product before purchase at the company’s location. The return of used items is not possible.

---

Ordering Products Using the Online Store

The terms of business are composed in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the GZS and international codes for e-business.

The terms of business define the conditions for purchasing through the website www.iki-stroji.si (hereinafter: the website) and are managed by the company IKI-PRO d.o.o., provider of e-business services (hereinafter: the provider).

Before purchasing through the website, please read:

• the terms of business,
• purchase assistance,
• delivery,
• our privacy policy, which relates to the protection of your privacy.

By using the website, the user accepts and agrees to all provisions of these terms of business, which also include all links as their integral parts, and confirms that they have been informed about the privacy policy.

Essential characteristics of goods, prices, including all taxes and other charges, as well as information on payment methods and delivery apply at the moment of final order confirmation. The delivery time is valid at the moment of final confirmation. In case of any changes to the delivery time, sales advisors from the customer call center will appropriately and timely inform you.

The product price, VAT value, and shipping costs are visible in the shopping cart before you complete the order. You will also be informed about all details of your online order at the email address you provided in the shopping cart when entering your data, at the same moment you submit the order. If you do not receive this, there is a possibility that you have provided the wrong email address. In such a case, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Final Order Confirmation

An order is finally confirmed when, after submitting the online order, the user receives an email at the provided email address with the details of their order and a notification that the order has been accepted and confirmed.

If the user wishes to change or completely cancel the order after submission, they can do so via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Availability of Information (Summary of Legislation)

The provider is committed to always providing the customer with the following information:

• the identity of the company (name and registered office, registration number)
• contact details that allow the user to communicate quickly and effectively (email, address)
• essential characteristics of goods or services (including after-sales services and guarantees)
• availability of products (every product or service offered on the website should be available within a reasonable time)
• delivery conditions for the product or service execution (method, place, and delivery time)
• all prices must be clearly and unambiguously stated and it must be clearly shown whether they include taxes and delivery costs
• method of payment and delivery
• time validity of the offer
• the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; furthermore, whether and how much it costs the customer to return the product,
• explanation of the complaint process, including all details about the contact person or customer service.

Company Identity and Contact Information

Provider and its address: IKI-PRO d.o.o., Levstikova ulica 12b, 1410 Zagorje ob Savi, Slovenia
Email address: This email address is being protected from spambots. You need JavaScript enabled to view it. (users should send an email for any objections, comments, questions, or statements)
Company registration number: 9049762000
VAT identification number: SI66786550
Registered in:

Purchase Procedure

Selecting a Product
On the website www.iki-stroji.si, select a product, choose any additional options, and click "Add to Cart." The system will notify you that the product has been successfully added to the cart. If you wish to continue shopping, click the left link "Back to Catalog" to return to the online store.

If you want to complete the purchase, click the right link "Checkout" and the system will take you to the shopping cart.

 

Removing a Product from the Shopping Cart

On the website www.iki-stroji.si, in the upper right corner, there is an icon for the shopping cart. By clicking on the icon, the user can see the products they have added to the shopping cart while browsing the online store.

If the user wants to remove a specific product from the shopping cart, they must click on the cart icon and the remove icon (cross). If the user wants to add a specific product to the cart, they can continue selecting the product.

III. Shopping Cart

If you have everything you need in the cart, click on the Checkout icon.

1. Account Information

You must provide the required contact details marked with an asterisk (first name, last name, email address, address, city, postal code, country, and phone number), which we need for order confirmation and delivery of the product. You must enter at least one valid phone number.

If it is a company, please enter the company details.

The form allows you to create an account, and your information will be saved for your next order.

If the delivery information is the same as the orderer's information, you can check the option "My account and delivery information are the same."

The cart also offers the option to send to a different address.

2. Delivery Method

Choose the appropriate delivery or pickup option.

3. Payment Method

Choose the appropriate payment option.

Order Completion

The user will see a summary of the total amount due and any additional information. The user confirms the order by clicking the "Confirm Order with Payment Obligation" button. If the order is successfully completed, a message will appear on the website stating that your order has been accepted along with a summary.

Final Order Confirmation

After placing the order, the user will receive an email with the details of their order at the email address provided during the order.

Withdrawal from the Order Before Delivery

If the user wishes to change anything or fully cancel the order after placing it, they can do so via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Prices

All prices listed on the website are stated with and without tax.

Prices are valid at the moment the order is placed and do not have a predetermined validity.

The sales contract between the seller and the buyer is concluded at the moment the seller confirms the order. From that moment, all prices and other conditions are fixed and apply to both the seller and the buyer.

Payment is made by pro forma invoice to the seller's bank account.

The seller issues an invoice to the buyer on a durable medium, detailing the costs.

Multimedia Content

The online store www.iki-stroji.si provides main information about the products and also photographs of the products (images are symbolic). Although we strive to provide accurate images of the items for sale, all photographs should be taken as symbolic. Images do not guarantee product properties. Color shades and appearance may slightly differ from the actual state of the products.

Delivery

Goods purchased through the website www.iki-stroji.si are paid for via pro forma invoice, and the buyer can choose delivery or personal pickup.

Delivery is handled by Pošta Slovenije or SŽ Express. Pošta Slovenije usually delivers the next working day after dispatch, but no later than 3 days from dispatch. SŽ Express typically delivers within 48 hours after pickup, but no later than 48 hours for pickup and 48 hours for delivery.

The contractual partners for delivery are Pošta Slovenije and SŽ Express, but the seller reserves the right to choose another delivery service if it will fulfill the order more efficiently.

Right of Withdrawal from the Contract

For contracts concluded at a distance, the consumer (natural person) has the right to inform the company within 14 days of receiving the goods that they withdraw from the contract, without having to state the reason for their decision in accordance with Article 43 of the Consumer Protection Act. The only cost to the consumer in connection with the withdrawal is the direct cost of returning the goods.

WITHDRAWAL FROM THE CONTRACT

The option to withdraw from the contract is provided in accordance with the Consumer Protection Act and applies to natural persons, not companies or legal entities. All shipping and/or return costs in the case of a return are borne by the buyer; in the case of withdrawal from the contract, the company will return all received payments immediately or no later than 14 days after receiving the notice of withdrawal from the contract. The company returns received payments to the consumer using the same payment method used by the consumer, unless the consumer expressly requested the use of another payment method and incurs no costs as a result.

In sales contracts, the company may withhold the refund of received payments until the returned goods are received and inspected to ensure everything is in order.

If you have received damaged goods, please take a photo of them immediately upon receipt of the shipment. If you have received incorrect goods, you can return them within the statutory period of 14 days after receiving the goods, provided that the goods are unused, packed in their original packaging, and undamaged. The purchase price will be refunded to the customer in the previously agreed manner, and no later than 14 working days from the return of the goods.

 

 

Return Policy

Please notify us in writing at the contact email This email address is being protected from spambots. You need JavaScript enabled to view it. of your intention to return the product. The consumer must return the goods within 14 days of notifying us of the withdrawal from the contract. The company must process the refund as soon as possible, but no later than 14 (fourteen) days after receiving the notice of withdrawal from the contract.

The returned goods must be undamaged and in their original quantity, unless the goods are destroyed, damaged, lost, or their quantity has decreased without the consumer being at fault.

For better understanding of the rights regarding product returns, we provide an explanation from the Market Inspectorate (source: Information - Bulletin of the Chamber of Commerce of Slovenia, January 20, 2012, number 3):

Regarding the right to withdraw from a contract concluded at a distance, it should be noted that this is a withdrawal from the contract without there being anything wrong with the product itself; this right is granted to the consumer due to the nature of the contract – concluding a contract at a distance. The right to withdraw from the contract is not about whether the consumer knows what they are buying (in principle, the consumer knows what they are ordering), but rather about re-evaluating their decision within the legally prescribed timeframe and, if the decision was hasty, changing it and withdrawing from the contract.

It should also be noted that concluding a contract at a distance does not provide the consumer with more rights than concluding a contract in a traditional manner (i.e., by visiting a store). Therefore, the consumer cannot and should not use the received goods freely until they withdraw from the contract, as this is not a trial purchase where testing the product is a condition for maintaining the contract. The consumer may only inspect and test the received goods to the extent necessary to ascertain their actual condition, as is customary in stores. Any "testing" that deviates from this can be considered as using the goods, meaning that the consumer loses the right to withdraw from the contract.

The right to withdraw from the contract does not grant the consumer any additional rights, but only the option to reconsider their purchase decision even after receiving the goods, and if this decision was hasty, to change it and withdraw from the contract; it does not grant them the right to use the goods.

The online store iki-stroji.si reserves the right to refuse the return of damaged, used products or products that do not contain all relevant elements upon return (box, invoice, original packaging, unused, etc.) at the sender's expense. Therefore, we ask you to handle the product responsibly and carefully, as this is the only way we can seamlessly exchange the product or refund your money. We will transfer the amount for returned items to your transaction account, which you should include with the product and the complaint record you return or send via email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Product Warranty

The warranty for products applies to items purchased based on the attached invoice, with the date of sale being the date on the invoice. The warranty is claimed with the invoice or a copy of it. The warranty for all products for which the law mandates a warranty is at least 12 months. For products with a longer warranty period, this will be specifically indicated. The warranty does not apply to consumables!

All factory defects and deficiencies that arise during the warranty period will be repaired free of charge.

WANT TO CLAIM THE WARRANTY, WHAT TO DO?

If you wish to assert your warranty rights, follow these steps:

Step 1: Send a description of the problem along with the invoice number and contact phone number to the email address This email address is being protected from spambots. You need JavaScript enabled to view it..

Step 2: We will send you a request for claiming the complaint.

Step 3: Fill out the request for claiming the complaint and clearly explain the reason for the complaint.

The complaint procedure can be initiated when we receive your completed and signed request for claiming the complaint in writing via email or regular mail.

Our policy does not allow initiating the complaint process verbally over the phone.

Our complaint department needs all the details marked on the complaint form during the review of each product. In case of missing information, we will contact you again in the manner you used to contact us at the beginning of the complaint procedure, which may extend the complaint process.

Step 4: The complained product must be sent to our company address in impeccable condition, or sent in the same way it was received, at the buyer's expense, in accordance with our warranty conditions published on our website and below in our terms of business.

 

 

IMPORTANT: All packages sent to our address with cash on delivery or paid postage will be refused and returned to the sender at their expense.

For any missing individual parts of a product or missing accessories, the deduction from the total purchase price of the product will be assessed separately. We reserve the right not to accept a returned incomplete product, regardless of the type of complaint or return. If you request a refund during the complaint process, the returned product will again become the property of IKI-PRO d.o.o. If the product is not returned to our address in the same condition as it was sent to the customer, any changes to the product will represent a business loss for IKI-PRO d.o.o.

Step: When the product, along with all accompanying documentation, arrives at the address of IKI-PRO d.o.o., it will be inspected by the complaints department. Based on the content of the completed complaint report and the findings of the complaint inspection, a company representative will contact you and inform you of the next steps.

Each case will be handled individually, depending on the type of complaint. During the process, the complaints department may offer product repair, product replacement, or a refund.

Important:

All functioning products that were sent to our address as complaints and found to have no defects during the complaint inspection will be returned at the customer’s expense upon prior payment of costs via pro forma invoice.

The cost for an unjustified product inspection is considered to be a minimum of 1 service hour at a rate of 40.00 EUR + VAT (product inspection) and shipping costs.

All products leave our distribution center in protective packaging and in flawless condition. Please ensure that the package is delivered in flawless condition. If you notice visible damage to the package upon receipt, you are not obliged to accept such a package and can refuse it. Please also inform us of the package refusal due to damage. You must understand that IKI-PRO d.o.o. cannot be responsible for damages to the package after delivery. If the customer accepts a damaged package, IKI-PRO d.o.o. cannot know whether it was indeed damaged upon receipt or if the damage occurred after receipt. In the latter case, IKI-PRO d.o.o. cannot guarantee that the customer can return the package and receive a refund.

WARRANTY WILL CEASE TO BE VALID:

• For damages caused by improper use, negligence, or mechanical damage.
• If an unauthorized person has interfered with the product or if it is determined that someone has tampered with the product without our written permission.
• For changes made to the product.
• For unprofessional additions of structural components.
• For using other elements that do not originally belong to the product.
• For incorrect handling or damage due to negligence.
• For other reasons specified on our website and below under "Warranty Conditions."

WHAT TO DO IF YOU RECEIVE DAMAGED GOODS?

In case of visible damage to the packaging or goods, the customer must file a complaint with the provider or delivery service upon receipt of the goods. The customer is not obliged to accept such goods and may refuse the shipment.

Material Defect of the Product When is a defect material?

When:

• The item lacks the properties necessary for normal use or for trade.
• The item lacks the properties necessary for a specific use for which it is purchased, which was known to the seller or should have been known.
• The item lacks the properties and qualities that were expressly or tacitly agreed upon or prescribed.
• The seller delivered an item that does not match the sample or model, unless the sample or model was shown only for information.

How is the suitability of the item checked?

It is checked against another flawless item of the same type, as well as against the manufacturer's statements or indications on the item itself.

How is a material defect claimed?

The customer must notify us of any material defect along with a detailed description of it at their own expense within the legally stipulated time frame and allow us to inspect the item. Request the form for reporting a material defect at This email address is being protected from spambots. You need JavaScript enabled to view it..

The right to assert a material defect on the item is governed by the provisions of the Consumer Protection Act.

Delivery Goods ordered on the website will be delivered to you as soon as possible. Orders received on weekdays will be dispatched on the same or next working day after receipt of payment (if the product is in stock). If the ordered goods are not available, we will inform you immediately. Delivery is handled by Pošta Slovenije or SŽ Express. Pošta Slovenije usually delivers the next day, but no later than 3 working days from dispatch. The delivery person will likely try to deliver the package to your home in the morning; if you are not at home, they will leave a notice. SŽ Express usually delivers within 48 hours from pickup but has 48 hours for pickup and 48 hours for delivery. We reserve the right to change our delivery partner.

 

 

Security The data you provide is used for the purposes of your order. Your information is forwarded to companies responsible for shipping packages, if necessary (name, address, possibly phone for arranging delivery times). For payment purposes, we share your data with the bank. We do not share your data with anyone else. After delivery and once we have received your payment, access to your data is closed.

Protection of Personal Data The provider is committed to the permanent protection of all personal data of the user. The provider will use personal data exclusively for fulfilling the order (sending informational materials, offers, invoices) and other necessary communication.

User data will not be handed over to unauthorized persons under any circumstances. The user is also responsible for protecting personal data by ensuring the security of their username and password.

Your personal data will be encrypted when transmitted over the internet. Our websites and other systems are protected with technical and organizational measures against loss, destruction, access, alteration, and dissemination of your data by unauthorized persons. Despite regular checks, it is not possible to guarantee complete protection of your data.

Child Protection The provider must not accept orders from anyone they know or suspect to be a child without explicit permission from their parents or guardians.

The provider must not collect any personal data concerning children without explicit permission from their parents or guardians. Additionally, the provider may not disclose data received from children to third parties, except to parents or guardians.

The provider must not offer free access to products or services that are harmful to children.

Disclaimer The provider strives to ensure the accuracy and correctness of the data published on its pages. However, product features, delivery times, or prices may change so quickly that the provider may not manage to correct the information on the website. In such cases, the provider will inform the buyer about the changes and allow them to access their order or exchange the ordered item.

Right to Information You have the right to free information about your data and, if necessary, to close and delete that data. If you have questions regarding the deletion, processing, or use of your data, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or send us a request by mail.

• Withdrawal of Consent: You explicitly consented to receive notifications during the ordering process. We would like to remind you that IKI-PRO d.o.o. will make every effort to provide credible and updated information about the products it markets on the website.

Promotional Emails The provider may only send promotional emails to users if the user does not explicitly oppose it. Promotional emails will contain the following components:

• Clearly and unequivocally marked as promotional messages,
• The sender will be clearly identifiable,
• Various actions, promotions, contests, and other marketing techniques will be labeled as such, with clear terms of participation,
• The method for unsubscribing from promotional messages will be clearly presented,
• You can automatically subscribe to notifications upon ordering, or you can unsubscribe at any time by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.
• The provider will explicitly respect the user's wish not to receive promotional messages.

Promotional material will be sent on behalf of IKI-PRO for the purpose of direct marketing. In accordance with Article 73 of the ZVOP-1, the user can request in writing or by another agreed method that the personal data controller permanently or temporarily ceases to use their personal data for direct marketing purposes.

Due to the specifics of the business process and technical limitations, it is possible that you will receive a promotional email within 15 days of your unsubscription if the email has already been sent or is in the process of being sent. We apologize in advance and ask for your understanding.

Cookies The provider IKI-PRO uses web cookies on its websites.

Cookies are text files that are stored on the user's device when visiting and using the website. Upon revisiting the website, the provider can access the data on the user's device collected through cookies.

IKI-PRO uses cookies to ensure better, more user-friendly and personalized operation and display of the website. Additionally, cookies help analyze user behavior, track visits (for statistical purposes), and enable more effective advertising.

Cookies perform various functions – they allow tracking visits to web pages, enable various campaigns and discounts (e.g., gifts for the first 10 visitors, free shipping in certain cases), and store information about whether you are subscribed to our newsletter, a wholesaler, or eligible for certain discounts or benefits.

Complaints and Disputes The provider respects applicable consumer protection legislation. The provider makes every effort to establish an effective complaint handling system and designate a person with whom, in case of issues, the customer can contact by phone or email.

Complaints can be submitted via the email address This email address is being protected from spambots. You need JavaScript enabled to view it.. The complaint handling process is confidential. The provider will confirm receipt of the complaint within five working days, inform the customer how long it will take to process, and keep them updated throughout the process. The provider acknowledges that a key characteristic of consumer disputes, at least regarding judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing consumers from initiating disputes in court. Therefore, the provider strives to resolve any disputes amicably, which is also mandated for the seller by point 11 of Article 43b of the Consumer Protection Act (ZVPot).

For a shorter explanation and simpler resolution of complaints, we recommend contacting us so we can resolve the complaint quickly.

The initiator commits to first attempting to resolve any dispute with the consumer out of court and only after exhausting all other legal options to proceed through the courts.

Warranty Conditions:

The warranty period begins on the day of sale and lasts for 12 months.

The company IKI-PRO d.o.o. (hereinafter the importer) guarantees the customer the flawless operation of the product during the 12-month warranty period from the date of delivery.

To claim the warranty, it is necessary to present the invoice and warranty card for product identification.

In the case of any intervention in the machine that is not approved by the importer, the warranty conditions shall cease to apply. An exception applies to operations specified in the user manual, provided they are performed in accordance with the instructions.

The warranty is valid only with proper/authorized use of the machine.

The warranty applies only in the Republic of Slovenia.

The warranty does not cover:

• All defects arising from improper handling (e.g., an operation not specified in the user manual),
• Defects arising from repairs, modifications, improper cleaning of the equipment, etc., performed by unauthorized persons,
• All defects or damages caused by fire, earthquake, flood, lightning, other natural disasters, or environmental pollution,
• All defects arising from negligent and improper storage (high temperature or humidity) and improper maintenance,
• All defects arising from wear and tear,
• All defects caused by foreign objects entering significant parts of the machine,
• Cases where there are any changes on the warranty card regarding the purchase date, buyer's name, dealer's name, and serial number,
• Improper transport by the customer (for example, if the product is damaged after pickup due to improper transportation – moisture, condensation, rain, snow, hail, or if the product was not handled responsibly).

The warranty covers free delivery or replacement of spare parts at the location of IKI-PRO d.o.o. due to defects occurring within the warranty period. Any installation of spare parts at the customer's location will be charged according to the official mileage rate.

The customer delivers and collects products at the company’s headquarters at their own expense and responsibility.

The warranty does not cover any loss of income due to machine failure.

The seller's liability after the warranty is limited to the repair or replacement of the machine (if repair is not possible), and liability for the customer's loss or defect in the product is excluded.

The customer agrees at the time of purchase that in case of claiming the warranty, the machine will be delivered to the seller's premises at their own expense (service), unless they mutually agree that the seller will send spare parts to the customer, who will replace the defective part themselves. If the customer delivers the machine to the seller's premises (service) for repair, they will also collect the machine after the repair is completed (both at their own expense).

If the seller/importer cannot repair the product within 45 days, they will mutually agree with the customer to replace the product with a new machine or, in case of mutual agreement, offer appropriate financial compensation. If replacement is not possible or reasonable from the seller’s perspective, the seller may refund the purchase price, and the customer will return the product.

The seller/importer guarantees service and spare parts for a fee for 3 years from the date of purchase.