Drill grinding machine Z32

WARRANTY CERTIFICATE (Warranty Conditions)

1. The warranty period starts on the day of sale and lasts for 12 months.
2. The company IKI-PRO d.o.o. (hereinafter referred to as the importer) guarantees the customer flawless operation for a warranty period of 12 months from the delivery of the product.
3. To claim the warranty, the invoice and warranty certificate must be presented for product identification purposes.
4. The warranty conditions cease to apply in case of any interference with the machine that is not authorized by the importer. An exception applies to operations specified in the user manual, provided that these operations are carried out in accordance with the instructions.
5. The warranty is valid only in case of correct/permitted use of the machine.
6. The warranty is only valid in the Republic of Slovenia.
7. The warranty does not cover:
   • any defects caused by improper handling (e.g., operations not mentioned in the user manual),
   • defects resulting from repairs, modifications, or improper cleaning of the equipment by unauthorized personnel,
   • any defects or damage caused by fire, earthquake, flood, lightning, or other natural disasters, as well as pollution,
   • any defects due to negligent or improper storage (high temperature or humidity) and improper maintenance,
   • defects caused by wear and tear,
   • defects resulting from foreign objects entering critical parts of the machine,
   • cases where there are any changes to the date of purchase, buyer’s name, dealer's name, or serial number on the warranty certificate,
   • inappropriate customer transport (e.g., if the product is damaged after pickup due to improper transportation—moisture, condensation, rain, snow, hail—or if the product is not handled responsibly).

• The warranty covers the free supply or replacement of parts at the location of IKI-PRO d.o.o. that fail within the warranty period.
• The buyer delivers and picks up the products at their own expense and risk from the company’s headquarters.
• The warranty does not cover any potential loss of income due to machine failure or damage to the machine or person.
• Consumable parts and materials are not covered under the warranty.

The seller’s responsibility under the warranty is limited to repair (unless the repair is impossible), excluding any responsibility for the buyer’s loss, damage caused, or defects on the product.
Upon purchase, the buyer agrees that in the event of a warranty claim, the machine will be delivered to the seller’s premises at the buyer’s expense (for servicing), unless both parties agree that the seller will send replacement parts to the buyer, who will replace the defective part themselves.
If the buyer delivers the machine to the seller’s premises (for repair), they will also pick it up after the repair is completed (both at the buyer’s expense).
If the seller/importer cannot repair the product within 45 days, the seller will, in agreement with the buyer’s request, replace the product with a new one, or if deemed impractical due to the nature of the work or product, offer appropriate financial compensation.
In cases where replacement is not possible or reasonable from the seller’s point of view, the seller may refund the purchase price, and the buyer will return the product.
The seller/importer ensures paid service and replacement parts for 3 years from the date of purchase.